You’ve just been referred for cataract surgery by your Optometrist or GP… what happens next?

There are many different places where you can have cataract treatment under the NHS and we want to make sure you have all the options available to you in the Hampshire & Isle of Wight region.

For most patients who are able to have a telephone conversation in English, we will arrange for an automated telephone assistant, Dora, to call and speak to you. You can speak to Dora naturally, as you would with an optometrist, nurse, or doctor.

In that call, we'll ask a few questions about your medical history to determine where you can be treated, discuss your options, and ask where you would prefer to be treated. The call will take around 10 minutes, and the details of your call will be shared with the team at the place you’ll choose for treatment.

To help you make your decision, at the bottom of this page is a list of places that treat cataracts in the Hampshire and Isle of Wight region. Please note that depending on your eye and overall health, not all of them may be suitable for you, and so some options may not be available to you in the telephone call.


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Meet Dora: your helpful automated voice assistant

icons8-sms-100.png After you’ve been referred for cataract surgery, you will receive an SMS text message with the date and time of your call (if a mobile number is given).

icons8-phone-100.png Dora, our automated telephone assistant, will gather your medical history and preferred treatment location. Dora will call from +44(0) 23800 10744.

icons8-calendar-100.png Dora will share your information with your chosen hospital, who will contact you with more information.

You can speak naturally with Dora - just like you would to a nurse. 

Have questions or comments? 

Write to us at hiowicb-hsi.cataractspoa@nhs.net.

You can preview a demo of Dora ahead of your call by watching the video below. This will help you get ready for your call and understand what to expect when Dora speaks to you. 

To facilitate this service, your optometrist will share your data with Ufonia Limited, who will process your data on behalf of NHS Hampshire and Isle of Wight Integrated Care Board, who are the data controllers.


A cataract is an opacity (misting or clouding) of the lens in your eye and is a major cause of visual impairment. The most common cause of cataract is increasing age. Cataracts tend to progress over time and can affect the ability to carry out daily tasks including driving, for which there are legal minimum vision requirements. They can also affect a person's ability to get around in general and to carry out close-up activities such as reading and craft work.

Congenital cataracts are cataracts which are present at birth. Cataracts can also result from trauma to the eye.

The main symptoms for adult age-related cataracts are:

  • reduced or blurred vision
  • increasing problems with glare and bright lights
  • increasing difficulty with seeing in low-light conditions
  • colours may look faded
  • double vision in one eye

You should consult your optician if you have any of the above symptoms.

Your optician will do a series of tests including a visual impairment test to measure how well you can see at various distances.

If your optician or GP thinks you have cataracts and they are significantly interfering with your daily activities, they may refer you to see an eye specialist for more tests or for possible treatment. However, if the cataracts are mild (“immature”) they may simply recommend follow up to monitor your cataracts.

Local commissioning policies are in place for this condition

If you are referred for cataract surgery, this is subject to NHS referral criteria which will need to be met. Cataract surgery will not usually be commissioned until the cataract causes significant visual impairment resulting in difficulties in everyday life. Cataract surgery is a procedure that usually takes 30 minutes. It will often be carried out as day surgery and is done under local anaesthetic.

In some circumstances your referral may be returned to your Optician or GP to provide more information or to advise them to monitor the progression of your cataract and re-refer when it meets the criteria for surgery. 

Things that may increase your risk of cataracts include:

  • Increasing age
  • Smoking
  • Diabetes
  • Hypertension
  • Obesity
  • Previous Eye Injury
  • High myopia (Near-sightedness)
  • Alcohol
  • Sunlight exposure

Managing my condition

Mild cataracts can be managed with stronger glasses and brighter reading lights.

You can choose to put off having surgery for a while and have regular check-ups to monitor the situation.

There are no medicines or eye drops that have been proven to improve cataracts or stop them getting worse.

If you have cataracts, they may affect your ability to drive. You must tell the Driver and Vehicle Licensing Agency (DVLA) if you have cataracts in both eyes. You will not need to tell the DVLA if you only have cataracts in one eye unless you have a medical condition in the other eye or have a valid Group 2 licence. If you drive a bus, coach or lorry (Group 2 licence) you must inform the DVLA if you have cataracts in one or both eyes.

Please see here for more information from the DVLA.

Making a decision about surgery

Surgery is usually offered on the NHS if your cataracts are affecting your eyesight and quality of life.

The decision to have surgery should not be based solely on your eye test (visual acuity) results.

You may have other personal reasons for deciding to have surgery, such as your daily activities, hobbies and interests.

If both eyes have cataracts that meet the criteria for surgery, your Provider will usually operate on your worst cataract first and when you have recovered from that surgery will operate on your second eye. Some providers offer to operate on both eyes at the same time, this is called bilateral surgery.

NHS England have produced a Shared Decision Tool that you can work through with your Ophthalmologist (if you have an existing long term eye condition) or your optometrist (optician). 

Risks of Surgery

Surgery is not risk free and results are not guaranteed:

The risk of serious complications developing as a result of cataract surgery is estimated at around 1 in 100 cases.

These can include:

  • blurred vision
  • some loss of vision
  • detached retina – where the the thin layer at the back of your eye (retina) becomes loose

Most of these serious complications can be treated with medicines or further surgery.

There is a very small risk – around 1 in 1,000 – of permanent sight loss in the treated eye as a direct result of the operation.

Benefits of surgery

After cataract surgery you should be able to:

  • see things in focus
  • look into bright lights and not see as much glare
  • tell the difference between colours

If you have another condition affecting your eyes, such as diabetes or glaucoma, you may still have limited vision, even after successful surgery.

Video about My Cataracts

You should be able to go home on the same day as your cataract surgery.

Feeling should start to return to your eye within a few hours of surgery, but it may take a few days for your vision to fully return.

It's normal to have:

  • grittiness
  • watering
  • blurred vision
  • double vision
  • a red or bloodshot eye

These side effects usually improve within a few days, but it can take 4 to 6 weeks to recover fully.

If you need new glasses, you will not be able to order them until your eye has completely healed, usually after 6 weeks.

When to seek help

Contact your eye surgery department as soon as possible if you experience:

  • increased pain and/or redness
  • decreased vision

All providers have 24/7 helplines, contact details are on the leaflet given to you on the day of your surgery.

Support for managing my Cataracts

The links below will take you to more support for patients who are affected by sight loss:


Places offering cataract treatment

There are two types of cataract services in Hampshire:

‘High Flow’ services which are suitable for the majority of patients who require a straightforward cataract operation and ‘Complex’ services which have additional facilities and resources to support patients with potentially more complex needs.  This might include patients with other ocular or health conditions, or patients who may have cataracts which are not age-related.  The waiting times for complex surgical care will vary depending on the specific needs of each individual and therefore only general waiting times for first appointment are provided.  The questions asked by Dora and the information provided on the referral from the Optometrist will help us to determine which providers to offer you based on your specific clinical criteria.  

As with all surgery there is a risk of serious complications, which should be taken into account when making a choice about your care provider. A significant complication may occur during surgery in about in 100 patients and a more serious complication, such as a bleed or infection, in 1 in 1000 patients.  It is important to understand that should a serious complication occur following treatment at an Independent Provider Hospital, you will need to transfer to the local NHS Hospital Trust and a different team of clinicians to receive treatment.   When choosing an NHS Hospital Trust you will remain under the care of the same team and hospital if a serious complication occurs

Links to Additional Information to Support your Choice of Provider
  • National Ophthalmic Database - Outcomes data for cataract surgery providers and surgeons.
  • My Planned Care NHS - My Planned Care gives you advice and support while you wait and helps you to prepare for your hospital consultation, treatment or surgery. This includes giving you information about waiting times at your hospital and other supporting and local services while you wait.

Providers in Hampshire who provide High Flow cataract surgery: 

Cataract Provider Location Average Wait for Surgery
Andover War Memorial Hospital Hampshire Hospitals Foundation Trust,
Charlton Rd, Andover SP10 3LB
Under 10 weeks
Basingstoke and North Hampshire Hospital Hampshire Hospitals Foundation Trust,
Aldermaston Rd, Basingstoke RG24 9NA
Under 10 weeks
CHEC Basingstoke Community Health and Eyecare,Inova House, Lime Tree Way, Chineham, Basingstoke, RG24 8GG Under 10 weeks
Newmedica Eye Health Clinic & Surgical Centre - Hampshire Newmedica, Solent Business Park, St Andrew's House, 4400 Parkway, Whiteley, Fareham PO15 7FJ Under 10 weeks
Optegra Eye Hospital Hampshire Optegra, Fusion 3, 1200 Parkway, Whiteley, Fareham PO15 7AD Under 10 weeks
Practice Plus Group Hospital, Southampton Practice Plus Group, Level C, Royal South Hants Hospital, Brintons Terrace, Southampton SO14 0YG Under 10 weeks
Practice Plus Group Surgical Centre, St Mary's Portsmouth Practice Plus Group,
Milton Road, Milton, Portsmouth, Hampshire PO3 6DW
Under 10 weeks
Queen Alexandra Hospital Portsmouth Hospitals NHS Trust
Cosham, Portsmouth PO6 3LY
Under 10 weeks
Royal Hampshire County Hospital Hampshire Hospitals Foundation Trust
Romsey Rd, Winchester SO22 5DG
Under 10 weeks
 
Also serving Lymington New Forest Hospital
University Hospital Southampton NHS Foundation Trust
Tremona Rd, Southampton SO16 6YD
 
or, Wellworthy Road, Lymington, SO41 8QD
Under 10 weeks
SpaMedica Southampton SpaMedica
Ground Floor, Stoneham Place, Stoneham Ln., Southampton SO50 9NW
Under 10 weeks
St Mary's Hospital Isle of Wight NHS Trust
Parkhurst Rd, Newport PO30 5TG
Under 10 weeks

 

If there is a particular provider you wish to be referred to that isn’t referenced in the above or below tables, for example if they are outside of the NHS Hampshire and Isle of Wight area, then you can ask Dora to send your referral to them.

Providers who offer Complex cataract surgery:

Cataract Provider Location Average wait for first outpatient appointment
Andover War Memorial Hospital Hampshire Hospitals Foundation Trust,
Charlton Rd, Andover SP10 3LB
Under 20 weeks
Basingstoke and North Hampshire Hospital Hampshire Hospitals Foundation Trust,
Aldermaston Rd, Basingstoke RG24 9NA
Under 20 weeks
Queen Alexandra Hospital Portsmouth Hospitals NHS Trust
Cosham, Portsmouth PO6 3LY
Under 20 weeks
Royal Hampshire County Hospital Hampshire Hospitals Foundation Trust
Romsey Rd, Winchester SO22 5DG
Under 20 weeks
 
Also serving Lymington New Forest Hospital
University Hospital Southampton NHS Foundation Trust, Tremona Rd, Southampton SO16 6YD
 
or, Wellworthy Road, Lymington, SO41 8QD
Under 20 weeks
St Mary's Hospital Isle of Wight NHS Trust
Parkhurst Rd, Newport PO30 5TG
Under 20 weeks

 

Places offering cataract treatment

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