The Care and Health Information Exchange (CHIE) is a secure system which shares health and social care information from GP surgeries, hospitals, community and mental health, social services and others. CHIE helps professionals across Hampshire, the Isle of Wight and surrounding areas provide safer and faster treatment for you and your family by:

  • Ensuring that you only have to tell your story once
  • Reducing delays to your treatment. For example, by reducing the need to repeat blood tests
  • Making sure the doctors, nurses and others involved in your care know about your medical history
  • Identifying diseases that you might be at increased risk of developing in the future. This can help you take action early to protect your health

CHIE contains health and social care information from over 150 GP surgeries in and around Hampshire and the Isle of Wight, as well as local hospitals, community health, mental health and social care teams in order to help coordinate and improve your care.

CHIE shows the medication you are currently taking, your allergies, test results and other important medical and care information. Health and care staff can see this information if they need to know about your previous history.

When you receive treatment and care, for example from your local GP or hospital, the doctors and nurses record the treatment you have received on their organisation’s computer system. Normally, those systems can only be accessed by other doctors and nurses in the same organisation. This means that if you are seen in another organisation, for example in an Accident and Emergency department of your local hospital, then they may not be able to see your medical history. To help with this, CHIE takes a summary of this information from these organisations and allows users to see your history securely when they need to treat you, regardless of the organisation that they work for.

Most organisations send information about you to CHIE and also have users – doctors, nurses, social care etc. – that view this information if they need to find out more about your medical history.

Some organisations don’t send any information to CHIE, but can look at your medical history if you are ill. These include, for example, ambulance services and out of hours GPs.

There are many organisations using CHIE with varying levels of access based on clinical role.

The main providers of data to CHIE are;

  • All primary care practices in the Hampshire and Isle of Wight region
  • Hampshire and Isle of Wight Healthcare NHS Foundation Trust
  • University Hospital Southampton NHS Foundation Trust
  • Portsmouth Hospitals University NHS Trust
  • Hampshire Hospitals NHS Foundation Trust
  • Isle of Wight NHS Trust
  • University Hospitals Dorset NHS Foundation Trust
  • Practice Plus Group

There are a vast array of organisations and services viewing CHIE data, these include (but not limited to);

  • South Central Ambulance Service
  • Local Authority Social Care Services including Southampton City Council and Hampshire County Council 
  • HIOW ICB services including: Continuing Health Care and  Community Well Being
    Hospices including, Mountbatten, Oakhaven, and Naomi House
  • Local Care and Nursing Homes
  • Community Pharmacies
  • Dentists

Depending on your medical history, this could include information about illnesses, treatments, hospital attendances, medications and allergies from a variety of different organisations.  CHIE collates and presents this information as a single health record.

Information includes;

  • Allergies and adverse reactions
  • Encounters
  • Medications
  • Immunisations
  • Observations
  • Referrals
  • Problems and issues.
  • Results
  • Clinical corresponance such as letters, discharge summaries, and care plans

CHIE is accessed by a variety of different types of health and care professionals from many different organisations. Depending on the type of job they do, these professionals are given access to certain categories of information on CHIE. For example, a hospital consultant would be able to see different information on your record compared to an administrative assistant.

CHIE keeps a full record (called an Audit Trail) of everyone that has accessed or looked at your record in the system. This Audit Trail is checked on a regular basis and any concerns about inappropriate access to a record are brought to the attention of the relevant manager for further investigation.

You have the right to object to having your data on CHIE. You should be aware, however, that the removal of your information from CHIE may make communication between people involved in your care more difficult and therefore reduce the care you receive. 

Understand more about your information and your care.

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